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Returns

CANCELLATION / RETURN / EXCHANGE

Under the provisions of article L.121-21 of the French Consumer Code, you have a period of 14 days from receipt of your goods to exercise your right of cancellation without providing a reason or paying a penalty.

You are responsible for returning the goods complete and in their original condition (packaging, accessories and documentation). Any damage caused to the product at this stage may affect your right to cancel.

In the event of an exchange, the new order will be dispatched after receipt and checking of the returned product by ENKO. Checking of the product by ENKO will take no more than 15 working days from receipt of the product by ENKO.

If you exercise your right of cancellation ENKO will reimburse the sums paid within 14 days of being notified of your request and using the same payment method with which the order was made.

Under the provisions of article L.121-21-8 of the French Consumer Code, the right of cancellation does not apply to the supply of goods packaged according to the consumer's specification or to goods which have been clearly personalised.

Enko
287 Avenue Jean-Fourastié
11400 CASTELNAUDARY - France
Tel. +33 (0)4 68 94 91 21
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