General conditions of sale and use
These general conditions of sale define the rights and obligations of parties to sales made using the www.enko-running-shoes.com website. They govern all the stages necessary for the placing, execution and tracking of an order.
ENKO reserves the right to adapt or modify these general conditions of sale at any time. In the event of modification, the general conditions of sale in force on the date the order was made shall apply to the order.
1/ IDENTIFICATION OF VENDOR
ENKO, a simplified limited company (SAS) with a capital of 24,000 euros
Registered at the companies register (RCS) of Carcassonne under number 799 369 855
Registered office: ENKO SAS, 287 Avenue Jean-Fourastié - 11400 CASTELNAUDARY France
Telephone no: +33 (0)4 68 94 91 21
Prices are shown in euros inclusive of all taxes.
They include VAT applicable on the day of the order. Any changes in tax may be reflected in the price of the products. However, prices may not be altered once the customer order is confirmed.
Likewise, if one or more taxes or contributions, such as environmental contributions, are introduced or altered, whether raised or lowered, such changes may be reflected in the selling price of items featured on the www.enko-running-shoes.com website.
The prices shown on the website are guaranteed for the duration of the presence of the items online.
These prices are exclusive of any handling costs (shipping, wrapping and packaging at current rates). The purchaser should refer to the information contained in the Delivery section of the website for details.
The amount to be paid by the purchaser for handling and delivery of the order (unless exempted by a special offer) will be specified on the purchase order before it is confirmed. This amount depends on the products ordered and the delivery destination. The purchaser should refer to the Delivery section of the www.enko-running-shoes.com website for details.
You can place an order on the www.enko-running-shoes.com website
Contractual information is given in French and is subject to confirmation at the time your order is confirmed.
ENKO reserves the right to reject a payment or not to confirm an order for any reason whatever, in particular for lack of stock or in case of a problem with the order received.
4/ CONFIRMATION OF THE ORDER
All orders placed via the www.enko-running-shoes.com website are presumed to adhere to these General Conditions. Confirmation of your order implies your full agreement with these general conditions of sale without qualification or exception.
All information supplied and confirmations given constitute proof of the transaction. You declare that you have full knowledge of them. The order confirmation constitutes a signature and acceptance of the transactions effected.
A summary of the order information will be sent to you via the confirmation email address on your order.
The confirmation of your order implies an obligation on your part to pay the price indicated.
Payment must be made in full at the time of the order. At no time will the sums paid be considered to be deposits or instalments. ENKO maintains ownership of the goods until payment by the customer is made in full.
Payment for your purchases is made using the PayPal secure payment system. By paying with PayPal, you will be automatically directed to your PayPal account. Once your PayPal payment has been accepted, your order on www.enko-running-shoes.com is completed. The payment card is debited on confirmation of the order.
6/ CANCELLATION / RETURN / EXCHANGE
Under the provisions of article L.121-21 of the French Consumer Code, you have a period of 14 days from receipt of your goods to exercise your right of cancellation without providing a reason or paying a penalty.
You are responsible for returning the goods complete and in their original condition (packaging, accessories and documentation). Any damage caused to the product at this stage may affect your right to cancel.
In the event of an exchange, the new order will be dispatched after receipt and checking of the returned product by ENKO. Checking of the product by ENKO will take no more than 15 working days from receipt of the product by ENKO.
If you exercise your right of cancellation ENKO will reimburse the sums paid within 14 days of being notified of your request and using the same payment method with which the order was made.
Under the provisions of article L.121-21-8 of the French Consumer Code, the right of cancellation does not apply to the supply of goods packaged according to the consumer's specification or to goods which have been clearly personalised.
Our products are offered for sale for as long as they appear on the www.enko-running-shoes.com website and for as long as stocks are available. For products which are out of stock, our offers are subject to availability from our suppliers.
If the product is unavailable after your order has been placed, we will inform you by email. Your order will be automatically cancelled and your account will not be debited.
The www.enko-running-shoes.com website is not intended for the sale of products in large quantities. ENKO therefore reserves the right to reject orders of more than 3 (three) identical items.
The products will be delivered to the delivery address specified when the order is made, and within the time indicated on the order confirmation page.
In the event of a delay in dispatch, you will be sent an email informing you of any change in the delivery date you have been given.
In compliance with legal requirements, if delivery is delayed, you have the option of cancelling the order subject to the conditions and in the manner specified by article L 138-2 of the French Consumer Code. If in the meantime you receive the product we will proceed to arrange a refund and payment of shipping costs under the terms of article L 138-3 of the French Consumer Code.
Where delivery is made by a carrier, ENKO cannot be held responsible for a delay in delivery due exclusively to unavailability of the customer after several attempts at delivery.
All our products are protected by the legal warranty of conformity and by the warranty against hidden defects provided for by articles 1641 and following of the Civil Code. In the event of non-conformity of a product sold, it can be returned, exchanged or refunded.
All complaints and requests for exchange or refund must be made by email or by using the form in the contact section within 30 days of delivery.
The products must be returned to us in the condition in which you received them with all accompanying items (accessories, packaging, documentation etc). Postage costs will be refunded to you according to the invoiced amount and return postage costs will be refunded to you on presentation of the relevant receipts.
The provisions of this article do not affect your right of cancellation under article 6.
The products offered comply with current French legislation. ENKO cannot be held responsible for non-compliance with the legislation of the country to which the product is delivered. It is your responsibility to check with your local authorities the requirements regarding import and use of the products or services you are intending to order.
In addition, ENKO cannot be held responsible for damage resulting from misuse of the product purchased.
Finally, ENKO cannot be held responsible for any inconvenience or damage caused through use of the internet, such as a break in service, interference from outside or the presence of computer viruses.
11/ Law applicable to disputes
The language of this contract is French. These conditions of sale are subject to French law. All disputes shall be dealt with exclusively by French courts.
12/ Intellectual property
All elements of the www.enko-running-shoes.com website are and shall remain the exclusive intellectual property of ENKO. It is forbidden to reproduce, exploit, redistribute or use for any purpose whatsoever, in whole or in part, any of the website elements including software or visual or audio components.
13/ Personal data
ENKO reserves the right to collect personal data about you. Such data is required for processing your order and for improving the service and the information we provide to you.
Personal data may also be sent to companies which collaborate with us, such as those responsible for services and orders relating to management, execution, processing and payment.
The data is also kept for security purposes, to comply with legal and regulatory obligations.
Under the law dated 6 January 1978, you have a right to access the website directly to view, correct and delete personal data.
14/ Archiving and Proof
ENKO will archive orders and invoices on a reliable and durable backup medium constituting an accurate copy in compliance with article 1348 of the Civil Code.
The computerised records of ENKO will be considered by all parties concerned to be proof of the communications, orders, payments and transactions between the parties.